TERMS & CONDITIONS

Fine print for Truffle Lodge, Tasmania

 

GENERAL TERMS & CONDITIONS

  • Truffle Lodge is absolute riverfront and as such is not designed to cater for youngsters or babies. Children, 12 & older, who are comfortable being ‘young adults’ will feel right at home. Each Suite and Room accommodates a maximum of 2 persons and Truffle Lodge does not have additional beds. A separate tent room will be required for children, who will need to feel comfortable sleeping in their own tent room.
  • While on almost every occasion we are able to supply your room of choice, and will do our utmost to honour this, Truffle Lodge reserves the right to supply an equivalent room if necessary.
  • Payment and Cancellation Terms & Conditions are outlined below. The unforeseen does happen of course, and Travel Insurance is advised.
  • Truffle Lodge is a very small luxury lodge. With limited sleeping accommodations, it does not have the flexibility of larger establishments, and changes to reservation dates are not usually possible. Amendment policies are outlined below.
  • Staff are available to help transport your luggage from your vehicle to your tent by buggy. Truffle Lodge values its staff, and in line with OHS guidelines, staff are not permitted to carry luggage in excess of 20kilograms. While the Tasmanian Government Covid Safe Plan is in place, staff will not touch your luggage at all.
  • Hours of Operation can be found on our Your Stay page. Check-in is 3.00-6.00pm. Check-out has been changed to 10.00am to allow time for Covid Deep Clean practices. Extensions to these hours may be possible by arrangement with management, charged at $50/hr or part thereof.
  • Please be aware that The Lodge is an in-house dining room and not an open-to-the-public restaurant. As such meals are served at specific times – in consideration of other guests, please be seated at the designated time.
  • Truffle Lodge offers a daily set menu dinner for guests.
    Our Set Menus can cater for limited restrictions such as ‘no pork’, vegetarian and for lactose-free or gluten-free diets as long as we are advised at least 7 days in advance.
    Please note that this is a set menu shared by all guests. Our Set Menus cannot cater for vegan or dairy-free, or other restrictive or complex medical or lifestyle dietary restrictions. Our set menus cannot cater to to the diets of people with life-threatening allergies.
    Please be aware that menus are planned for and purchased for 7 days in advance. The food for that night’s planned dinner is brought to Truffle Lodge each day, so last minute variation is not usually possible.
  • It is accepted that all information required by the guest in relation to this stay at Truffle Lodge has been made available, and the guest has made an informed decision to proceed with the reservation.
  • Truffle Lodge is in a rural area, which is an extreme fire alert zone for much of the year, so guests are asked to monitor their outdoor smoking, and dispose of their butts responsibly. Please be aware that Truffle Lodge has a strict non smoking policy. Smoke taint in tents and The Lodge will incur a penalty cleaning charge of a minimum two night rate.
  • While the use of our equipment is complimentary, guests are responsible for their own safety and use our equipment at their own risk. Please fill in our Release & Indemnity Form before using equipment.
  • Truffle Lodge cherishes it fauna, and adjacent farm livestock. Guests are asked to drive slowly, latch farm gates behind them and please respect the private lives of our native animals.
  • Use of facilities and equipment at Truffle Lodge may be restricted at any time at staff discretion.

 

PAYMENT, CANCELLATION & AMENDMENT POLICIES

Rates are in Australian dollars and include all local taxes, and charges will show on your statement as paid to Derwent Valley Hospitality (INUSWE Trust).

 

CREDITCARD SURCHARGES

Credit Card surcharges apply: American Express 3.5%, VISA and Mastercard 1.7%.

 

COVID PAYMENTS & CANCELLATION POLICIES

COVID TRAVEL is a game of moving goalposts, and our current policies reflect that.

Now that the Tasmanian borders are open to all mainlander, normal booking and payment terms will apply.

In the event that Tasmania again closes its borders to any areas, we will leave reservations in place, follow developments and then negotiate with guests to reschedule their trip.

 

NORMAL POLICIES for BOOKINGS made after 1 OCTOBER

Truffle Lodge is a a small boutique property, and as such, cancelations affect us greatly. We understand that the unexpected happens, so we recommend taking out Travel Insurance as we have strict cancellation policies. We respectfully request that you do not ask for refunds outside of those agreed as refusal is unpleasant for all.

Payments will be charged on, or soon after the due dates. Details will show on your reservation and no additional notification will be sent in this regard. Online reservations are automated – your confirmation outlines the charges taken and no additional invoices will be issued. If you require an invoice, please book with us by email, and you will be quoted at the rack rate, not the online discounted rates.

  • Policy for BEST FLEXIBLE Rates**

Payment in full is charged immediately to confirm your reservation. 25% of this is the non-refundable Booking Fee.
75% is refundable for cancellations made prior to midnight 14 days prior to CheckIn date.
Cancellation after 14 days prior to CheckIn date will incur 100% forfeiture.

  • Policy for SPECIAL Promotion Rates

These bookings cannot be cancelled. Full payment is taken at the time of reservation.
Any cancellation incurs 100% forfeiture. No refunds apply.

  • Policies for all other STANDARD Rates**

Payment in full is charged immediately to confirm your reservation. 50% of this is the non-refundable Booking Fee.
50% is refundable for cancellations made prior to midnight 14 days prior to CheckIn date.
Cancellation after 14 days prior to CheckIn date will incur 100% forfeiture.

**Please note that the Special Date Cancellation & Refund Policies supersede these policies

 

SPECIAL DATE CANCELLATION & REFUND POLICIES

The following conditions apply for all reservations for the periods

24 December to 31 January

Easter Thursday to Tuesday

  • Payment in full is charged immediately to confirm your reservation. 50% of this is the non-refundable Booking Fee.
    50% is refundable for cancellations made prior to midnight 30 days prior to CheckIn date.
  • Cancellations within 30 days of the Check-in date will incur a charge equivalent to 100% of the total booking amount
  • Completion of the reservation confirms your acceptance of the Terms & Conditions Including Payment, Cancelation & Refund Policies.

 

AMENDMENT REQUESTS

Truffle Lodge is small and intimate, with limited sleeping accommodations. It does not have the flexibility of larger establishments, and changes to reservation dates are not usually possible.

For Amendments made more than 1 month before Checkin, Bookings may be rescheduled depending on circumstance and by special arrangement with management, and subject to availability, to be utilised within a 6 month period with payments used as credit. Rates will be recalculated at time of rebooking

No modifications can be made within 1 month of Checkin Date.