TERMS & CONDITIONS

Fine print for Truffle Lodge, Tasmania

GENERAL TERMS & CONDITIONS

• Truffle Lodge is absolute riverfront and as such is not designed to cater for youngsters or babies. Children, 12 & older, who are comfortable being ‘young adults’ will feel right at home. Each Suite and Room accommodates a maximum of 2 persons and Truffle Lodge does not have additional beds. A separate tent room will be required for children, who will need to feel comfortable sleeping in their own tent room.
• While on almost every occasion we are able to supply your room of choice, and will do our utmost to honour this, Truffle Lodge reserves the right to supply an equivalent room if necessary.
• Payment and Cancellation Terms & Conditions are outlined below. The unforeseen does happen of course, and Travel Insurance is advised.
• Truffle Lodge is a very small luxury lodge. With limited sleeping accommodations, it does not have the flexibility of larger establishments, and changes to reservation dates are not usually possible. Amendment policies are outlined below.
• Staff are available to help transport your luggage from your vehicle to your tent by buggy. Truffle Lodge values its staff, and in line with OHS guidelines, staff are not permitted to carry luggage in excess of 20kilograms. While the Tasmanian Government Covid Safe Plan is in place, staff will not touch your luggage at all.
• Hours of Operation can be found on our Your Stay page. Check-in is 3.00-6.00pm. Check-out has been changed to 10.00am to allow time for Covid Deep Clean practices. Extensions to these hours may be possible by arrangement with management, charged at $50/hr or part thereof.
• Please be aware that The Lodge is an in-house dining room and not an open-to-the-public restaurant. As such meals are served at specific times – in consideration of other guests, please be seated at the designated time.
• Truffle Lodge offers a daily set menu dinner for guests.
  Our Set Menus can cater for limited restrictions such as ‘no pork’, vegetarian and for lactose-free or gluten-free diets as long as we are advised at least 7 days in advance.
  Please note that this is a set menu shared by all guests. Our Set Menus cannot cater for vegan or dairy-free, or other restrictive or complex medical or lifestyle dietary restrictions. Our set menus cannot cater to to the diets of people with life-threatening allergies.
  Please be aware that menus are planned for and purchased for 7 days in advance. The food for that night’s planned dinner is brought to Truffle Lodge each day, so last minute variation is not usually possible.
• It is accepted that all information required by the guest in relation to this stay at Truffle Lodge has been made available, and the guest has made an informed decision to proceed with the reservation.
• Truffle Lodge is in a rural area, which is an extreme fire alert zone for much of the year, so guests are asked to monitor their outdoor smoking, and dispose of their butts responsibly. Please be aware that Truffle Lodge has a strict non smoking policy. Smoke taint in tents and The Lodge will incur a penalty cleaning charge of a minimum two night rate.
• While the use of our equipment is complimentary, guests are responsible for their own safety and use our equipment at their own risk. Please fill in our Release & Indemnity Form before using equipment.
• Truffle Lodge cherishes it fauna, and adjacent farm livestock. Guests are asked to drive slowly, latch farm gates behind them and please respect the private lives of our native animals. However, the wildlife may not respect your privacy! – your reservation records your acceptance in you are in a tent in a rural environment, with various insects and animals.
• Use of facilities and equipment at Truffle Lodge may be restricted at any time at staff discretion.